Makipag-ugnayan sa Amin

How can WE help you?

Makipag-ugnayan sa Amin

How can WE help you?

Makipag-ugnayan sa Amin

Consumer Direct Care Network
South Dakota
3900 West Technology Circle, Suite 6
Sioux Falls, SD 57106

InfoCDSD@ConsumerDirectCare.com

Phone: 888-535-2010
Fax: 800-294-7084

We’re here to help.

Hotline para sa Pinsala sa Trabaho

Employees injured on the job MUST report their injuries immediately. Our Toll Free Injury Hotline is available 24 hours a day, 7 days a week for your convenience.

If your injury is serious and life-threatening, please call 911.

Frequently Asked Questions

How do I enter or approve time?

Caregivers must enter time through Direct My Care or Care Attend. Participants or Deisgnated Representatives must then approve that time for it to be processed by CDSD. See Time training

How can I edit or correct my time?

Before submission: Caregivers can correct time entries in either DirectMyCare or the CareAttend app.

Before approval: Time can only be corrected in DirectMyCare before it is approved by the Participant or Designated Representative.

After approval: Once time is submitted and approved, it must be removed by the caregiver in DirectMyCare and then reentered.

Please refer Time Entry Tools Overview training materials

When do I get paid?

Every other Friday – refer to payroll calendar

How can I see my paystub?

on ADP website https://www.adp.com/

How do I get my W-2?

on ADP website https://www.adp.com/

I did not receive my Wisely card?

You will need to call 866-313-6901.

How do I change banks?

Please refer to pay selection form

Why can’t I enter time?

Please call or email CDSD for support 1-888-535-2010 or InfoCDSD@ConsumerDirectCare.com

What are your office hours?

Monday Through Friday 8am – 5pm Central Standard Time

Why didn’t I get paid?

Please call 1-888-535-2010 or email CDSD InfoCDSD@ConsumerDirectCare.com for support.

How do I see my budget or how much is left?

Partipciants and Designated Representatives can view this budgets in Direct My Care

How do I reset my password?

To update your CareAttend password, you must reset it through the DirectMyCare web portal. This will also update your password in the CareAttend app automatically.

Who uses the CareAttend app?

Caregivers can use the CareAttend app to submit their time. If working a Personal Care shift, they must use the app to meet EVV requirements. Participants or their representatives can sign off on the caregiver’s device after the shift. They can also approve submitted shifts later through the DirectMyCare port.

Why are my start/end times different when I view my Time Entry in DirectMyCare.com?

DirectMyCare.com rounds your time into 15-minute segments.
Actual Time In/Out DirectMyCare Time
:53 to :07 :00
:08 to :22 :15
:23 to :37 :30
:38 to :52 :45

If you clock in/out between 8:53 – 9:07 your time will be rounded to 9:00.
If you clock in/out between 2:23 -2:37 your time will be rounded to 2:30.
If you clock in/out between 7:08 – 7:22 your time will be rounded to 7:15.
If you clock in/out between 5:38 – 5:52 your time will be rounded to 5:45

How do I change my caregiver's wage rate?

Please contact us at 1-888-535-2010 or email InfoCDSD@ConsumerDirectCare.com. If you’re emailing, be sure to include the following information:

Buong legal na pangalan ng manggagawa
Updated wage/hour for each service provided

Lokasyon ng Tanggapan sa South Dakota

Nagbibigay kami ng serbisyong pangangalaga sa bahay sa buong South Dakota. Ang aming lokal na opisina ay binubuo ng mga miyembro ng komunidad na nakatuon sa pagtulong sa iyo na pamahalaan ang iyong mga personal na pagpipilian sa pangangalaga at kalayaan sa kalusugan.