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Consumer Direct Care Network South Dakota

RESOURCES

Brochures

Below is a brochure in printable PDF format. If you have questions, please contact us.

Frequently Asked Questions (FAQs)

How do I enter or approve time?

Caregivers must enter time through Direct My Care or Care Attend. Participants or Deisgnated Representatives must then approve that time for it to be processed by CDSD. See Time training

How can I edit or correct my time?

Before submission: Caregivers can correct time entries in either DirectMyCare or the CareAttend app.

Before approval: Time can only be corrected in DirectMyCare before it is approved by the Participant or Designated Representative.

After approval: Once time is submitted and approved, it must be removed by the caregiver in DirectMyCare and then reentered.

Please refer Time Entry Tools Overview training materials

When do I get paid?

Every other Friday – refer to payroll calendar

How can I see my paystub?

on ADP website https://www.adp.com/

How do I get my W-2?

on ADP website https://www.adp.com/

I did not receive my Wisely card?

You will need to call 866-313-6901.

How do I change banks?

Please refer to pay selection form

Why can’t I enter time?

Please call or email CDSD for support 1-888-535-2010 or InfoCDSD@ConsumerDirectCare.com

What are your office hours?

Monday Through Friday 8am – 5pm Central Standard Time

Why didn’t I get paid?

Please call 1-888-535-2010 or email CDSD InfoCDSD@ConsumerDirectCare.com for support.

How do I see my budget or how much is left?

Partipciants and Designated Representatives can view this budgets in Direct My Care

How do I reset my password?

To update your CareAttend password, you must reset it through the DirectMyCare web portal. This will also update your password in the CareAttend app automatically.

Who uses the CareAttend app?

Caregivers can use the CareAttend app to submit their time. If working a Personal Care shift, they must use the app to meet EVV requirements. Participants or their representatives can sign off on the caregiver’s device after the shift. They can also approve submitted shifts later through the DirectMyCare port.

Why are my start/end times different when I view my Time Entry in DirectMyCare.com?

DirectMyCare.com rounds your time into 15-minute segments.
Actual Time In/Out DirectMyCare Time
:53 to :07 :00
:08 to :22 :15
:23 to :37 :30
:38 to :52 :45

If you clock in/out between 8:53 – 9:07 your time will be rounded to 9:00.
If you clock in/out between 2:23 -2:37 your time will be rounded to 2:30.
If you clock in/out between 7:08 – 7:22 your time will be rounded to 7:15.
If you clock in/out between 5:38 – 5:52 your time will be rounded to 5:45

How do I change my caregiver's wage rate?

Please contact us at 1-888-535-2010 or email InfoCDSD@ConsumerDirectCare.com. If you’re emailing, be sure to include the following information:

Full legal name of the worker
Updated wage/hour for each service provided

Work Injury Hotline

We value workplace safety. Caregivers injured on the job MUST report their injuries immediately.

We have a toll-free line and email address for you to report work injuries. These are available 24 hours a day, 7 days a week.

Steps to follow if you have a workplace-related injury or illness:

Seek Medical Help if Needed

If your injury is serious or life-threatening, call 911 immediately or have someone take you to the nearest emergency room.

To ensure proper support, inform the Operator that you are caring for someone who cannot be left alone.

For Non-Life-Threatening Injuries

If medical treatment is needed but it is not an emergency, seek medical attention after ensuring appropriate care for your client.

Report the Incident

Call the Work Injury Hotline to report all workplace incidents, injuries, or illnesses as soon as possible.

Fraud Prevention

Fraud prevention, education, and reporting are among Consumer Direct Care Network’s most important responsibilities.

It is your responsibility to recognize the signs of fraud. Learn about your rights and responsibilities in preventing and reporting fraud in this fraud prevention video.